Refund policy

Requesting a return

If you would like to request a return or refund, email hoop4k@gmail.com with your order number and the reason for your request. Please contact us before sending a book back so we can provide the correct return instructions.

Condition of returned books

Books returned because you changed your mind should be unused and in their original condition and packaging, with proof of purchase.

Damaged or incorrect items

Please check your order when it arrives. If a book is damaged or you received the wrong item, email hoop4k@gmail.com with your order number and a photograph of the issue so we can arrange the appropriate solution.

Approved refunds

After reviewing your request and any returned items, we will confirm the outcome by email. Approved refunds are returned to the original payment method. Your bank or payment provider may need additional time to show the refund.

Your rights

This policy does not limit any rights you have under applicable consumer law.